Refund policy

 At Pinsstripe, we design every piece with care, quality, and comfort in mind .We want you to be delighted with your purchase — and we’ve created this fair and transparent policy to ensure every customer enjoys a smooth experience.

 🛍️ If You Simply Change Your Mind

We understand that sometimes a product might not fit with your Expectations.

If you wish to return an item that is exactly what you ordered (correct design, color, and size) but you just didn’t like it, you are welcome to return it under the following conditions:

•              The product must be unused, unwashed, and in its original packaging.

•              Because our store offers free delivery on all orders, any “change of mind” return means we already paid the delivery cost for your order once.

To keep things fair, the return shipping cost will be paid by the customer in such cases.

•              Once we receive and inspect the product at our warehouse, we’ll issue a full refund of your invoice amount to your bank or original payment method (excluding return courier cost).

 🧵 If the Item is Damaged or Incorrect

If your item arrives damaged, defective, or different from what you ordered, we take full responsibility.

In such cases:

•              Pinsstripe will pay the return shipping cost.

•              You may use any courier service of your choice to send it back to our warehouse address   (provided by our support team).

•              Once received and inspected, we will issue a full refund or replacement — whichever you prefer.

 ⏰ Return Window

Return or exchange requests must be submitted within 7 days of receiving your order.

 💸 Refund Timeline

Refunds are processed within 7- 10 business days after your returned item is received and inspected.

 🚫 Non-Returnable Items

 For hygiene and packaging reasons, the following cannot be returned once opened or used:

                •              Pillow inserts

                •              Filled comforters

                •              Custom-size or personalized bedding

 💬 How to Start a Return

Starting a return is simple:

1. Contact our friendly customer support team via email or WhatsApp.

2. Provide your order number and details of the item you wish to return.

3. We’ll guide you through the return process and provide instructions on shipping your item back.

WhatsApp Support:

• 0318-8185405

• 0370-6496365

Landline:

• 041-2615565

Email:

• draperenterprises100@gmail.com

 

Care Note:

We care about your satisfaction! Shop confidently knowing that if something isn’t right, we’re here to help — quickly, fairly, and with a smile.